Frequently Asked Questions

Everything you need to know about working with our social media management agency. Browse the questions below, or reach out and our team will be glad to help.

Services FAQs

Understanding what we offer and how we work.

What services does a social media management agency like GrowTally offer?

As a full-service social media management agency, GrowTally handles everything from strategy and content creation to graphic design, video production, community engagement, paid ads, and performance reporting. In short, we manage your entire online presence so you don’t have to.

We do both. We build the data-backed roadmap and handle the day-to-day execution, from creating content to publishing and engaging with your audience. You get the results without the operational headache.

You can choose exactly what you need. We don’t believe in rigid, one-size-fits-all packages. We audit your current presence and build a custom scope of work around the specific services that will help your business grow.

Payment FAQs

Clear answers on pricing, plans, and flexibility.

How much does social media management cost?

Pricing depends on your goals, the platforms you want to grow, and the scope of work involved. GrowTally builds flexible plans around your budget and stage of growth, so you only pay for what your business actually needs. Use our pricing calculator HERE or Book a free consultation for a tailored quote.

We offer flexible monthly, quarterly, and long-term plans. This lets you start at a pace that suits your business and scale up as you grow, without being locked into something that doesn’t serve you yet.

No. While many clients choose longer-term plans for better value and steady growth, we offer flexible options that don’t tie you into a rigid contract. Our goal is to earn your partnership through results, not lock-in.

Client Support FAQs

How we keep you supported and in control.

Will I have a dedicated point of contact?

Yes. Every client gets a dedicated account manager who knows your brand inside out. They keep you updated at every step and act as your single, reliable point of contact for everything we do.

Everything is shared with you through your dashboard before it goes live. You simply review and approve, or request changes. Nothing gets posted without your sign-off, so you stay fully in control while our team does the work.

Your account manager stays responsive and proactive, keeping communication clear and timely throughout your campaign. For anything urgent, our support team and live chat are always within reach.

Media Asset Ownership FAQs

Who owns the content we create for you.

Who owns the content you create for my business?

You do. Every graphic, video, and piece of content we create for your brand belongs to you. As your social media management agency, we produce assets on your behalf, and full ownership stays with your business.

Yes. You have access to your content and media assets, and we can provide the original files whenever you need them. Your brand’s work is always yours to keep and use.

Absolutely. Because you own everything we create, you’re free to keep using your graphics, videos, and other assets even after our partnership ends.

Data Privacy FAQs

How we protect your business and your data.

Is my business and account information kept secure?

Yes. We treat your business information and account access with strict confidentiality and handle all data responsibly. Your privacy and security are a priority at every stage of our work together.

We use secure, industry-standard methods to access and manage your accounts, and we only access what is needed to do the work. You remain the owner of all your accounts at all times.

No. We do not sell or share your business data with unauthorized third parties. Any tools or platforms we use to manage your social media are held to the same standard of confidentiality.

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Still Have Questions?

Chat with Linda, our client specialist. She'll walk you through how our social media management works for a business like yours.