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Social Media Management

building a winning social media content strategy so you can dominate search results

Crafting a Data-Driven Social Media Content Strategy

Are you tired of posting on social media and hearing crickets in response? Do you wish your content had that viral magic everyone else seems to have? The secret isn’t luck – it’s a data-driven social media content strategy. Data might seem boring, but in the world of social media, it’s the key to unlocking […]

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social media competitor analysis

Conducting a Winning Social Media Competitor Analysis: Your Step-by-Step Guide

Are your competitors outsmarting you on social media? Without careful analysis, you might never know. In 2024, even if you get audience research right and set the appropriate goals for social media, ignoring your competitors is a recipe for falling behind. However, social media competitor analysis isn’t about imitation, it’s about unlocking the insights that

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choosing the best social media platform for your business

Choosing the Best Social Media Platform for Your Business

Instagram or TikTok? LinkedIn or Twitter? Facebook, Pinterest, or even something newer? With so many options, choosing the best social media platform for your business can feel like a confusing maze. But the truth is, there’s no single “best” platform for everyone. The right choice depends on understanding your unique audience, your business goals, and

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social media marketing goals

Goal Setting for Social Media Marketing – Defining SMART Goals

Many social media marketers struggle to prove ROI due to a lack of clear goals. Without well-defined goals, social media becomes a whirlwind of activity without direction. This lack of focus not only wastes resources but makes it difficult to demonstrate the value of your social media efforts to your larger team. Goal setting provides

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deploying advanced social SEO techniques as part of social media marketing strategy

5 Steps in Building a Successful Social Media Marketing Strategy

My brother. My wife. Her friend. Three people I cherish and the only three who reacted to my Instagram post within the first 24 hours. It was disheartening to see my effort in content creation go unseen because I didn’t have a clear social media marketing strategy. This experience made me realize that posting on

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social media brand reputation and how it can help to handle negative reviews: a case of erisco foods, chioma okoli, and gino

Social Media Brand Reputation: A Case of Erisco, Chioma Okoli and Gino Nigeria

In recent weeks, social media has been ablaze with discussions surrounding a negative product review of Erisco Foods tomato paste by Nigerian consumer Chioma Okoli. Despite court orders, her recent arrest and detainment have ignited a firestorm of controversy, placing the brand’s reputation squarely under the harsh spotlight of public scrutiny. The public outcry against

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outsourcing social media customer service

How Outsourcing Gives You an Edge in Customer Service Through Social Media

Imagine investing in a highly targeted social media campaign only to have potential customers slip through your fingers due to slow or nonexistent responses. This was the unfortunate reality for a health tech company that recently invested in paid media. While their messaging was attracting interest, the lack of timely customer service on their social

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outsourcing social media customer service

Outsourcing Social Media Customer Service: The Key to Happier Customers

Imagine investing in a highly targeted social media campaign only to have potential customers slip through your fingers due to slow or nonexistent responses. This was the unfortunate reality for a health tech company that recently invested in paid media. While their messaging was attracting interest, the lack of timely customer service on their social

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signs-of-a-good-social-media-manager-or-social-media-management-agency

Choosing the Right Social Media Management Agency: The Ultimate Guide

In today’s digitally driven world, a strong social media presence is crucial for businesses of all sizes. Partnering with the right social media management agency can transform your online presence, boost brand awareness, and drive real business results. But how do you find the perfect fit? This guide will walk you through the key considerations

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leave DIY social media management and hire a social media manager

DIY Social Media Management Vs Outsourcing: Are You Saving Cost?

Fact: 70% of businesses today use social media to connect with their customers. Here’s another: Many business owners take the initiative to manage their social media accounts themselves (after all, who knows your brand better than you?). Surely, there are situations where this can be ideal, like for a small, local business with a well-defined

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