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Social Media Management

outsourcing social media customer service

Outsourcing Social Media Customer Service: The Key to Happier Customers

Imagine investing in a highly targeted social media campaign only to have potential customers slip through your fingers due to slow or nonexistent responses. This was the unfortunate reality for a health tech company that recently invested in paid media. While their messaging was attracting interest, the lack of timely customer service on their social […]

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Choosing the Right Social Media Management Agency: The Ultimate Guide

In today’s digitally driven world, a strong social media presence is crucial for businesses of all sizes. Partnering with the right social media management agency can transform your online presence, boost brand awareness, and drive real business results. But how do you find the perfect fit? This guide will walk you through the key considerations

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DIY Social Media Management Vs Outsourcing: Are You Saving Cost?

Fact: 70% of businesses today use social media to connect with their customers. Here’s another: Many business owners take the initiative to manage their social media accounts themselves (after all, who knows your brand better than you?). Surely, there are situations where this can be ideal, like for a small, local business with a well-defined

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Top Social Media Struggles: Insights from Nigerian Businesses (And How to Fix Them)

Are you pouring time and energy into social media with minimal results to show for it?  Ever feel like you’re shouting into a void, unsure if your efforts make a difference? If this sounds familiar, you’re not alone. We surveyed 113 Nigerian business and brand owners (with a focus on those especially within their first

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4 Proven Social Media Time Management Strategies for Busy Business Owners

If social media feels like a never-ending to-do list draining your time and energy, you’re not alone. We conducted a recent survey and found out that 22% of business owners cite lack of time as their biggest social media marketing challenge. The good news? It doesn’t have to be this way! By implementing a few

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5 Signs Your Social Media Manager May Be Sabotaging Your Success

Is your social media investment falling flat? It might not be your marketing budget at fault. The wrong social media manager can actively sabotage your business growth, even with seemingly good intentions. Often, the issue is that businesses do not know what red flags to watch for, both during the hiring process and once the

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The Ultimate Guide to Working with a Social Media Manager for Business Growth

Whether you’re considering hiring a social media manager or have already decided it’s time, understanding how this partnership works is key to maximising success. This guide will empower you with strategies for a smooth collaboration that drives business growth. We’ll cover what you need to understand before investing in a social media manager and reveal

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Should You Hire a Social Media Manager? The Business Owner’s Guide

Are you overwhelmed by social media and wondering if you should hire a social media manager?  While running your own social media accounts is possible, the time investment can be draining, and results often fall short. A dedicated social media manager can free up your focus, expand your online reach, and help you achieve meaningful

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Essentials for Video Content Creation (Harnessing Video Content Part 2)

You understand the power of video (if you missed Part 1, catch up here for the compelling stats and reasons why!). Now, it’s time to translate those great ideas in your head into compelling visuals that capture attention across social platforms. Let’s get practical! Your Video Content Creation Starter Kit The myth that you need

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